FAQ

  • What should I do if I encounter a problem ?

    • Please email to support@hc-skipper.com.

  • I have installed HC-SKIPPER but I am not allowed to add new models, brands etc.

    • During the trial period you can not add information that can be shared with other users, unless you own the infrared Receiver/Transmitter USB-UIRT. However you may test HC-SKIPPER using existing information (Brand = AA-EVALUATION).

  • How much time is available to test HC-SKIPPER ?

    • The trial period lasts for 30 days.

  • How do I get HC-SKIPPER's full release ?

    • All you have to do is go to "My Account" and click on Suscribe...

  • How much does HC-SKIPPER cost ?

    • Annual suscription is 29 EUR. Unlimited licence is 49 euros.

  • Does the subscription to HC-SKIPPER renew automatically ?

    • No, there is no commitment on your part.

  • Is it possible to use HC-SKIPPER on several PC's using the same account ?

    • Yes, this is allowed. To do that you just have to copy HC-SKIPPER data from the machine on which you set up your HC-SKIPPER account (registry). This information is however personal. If you divulge this information to others you authorize them to modify your configuration...

  • How can be certain that I own the latest release of HC-SKIPPER ?

    • HC-SKIPPER checks regularly for a more recent release on the distribution server. In the event that there is a new version you will be prompted to download it.

  • Are there any planned improvements ?

    • To learn about forthcoming improvements, please click on the section forthcoming improvements.

  • Can HC-SKIPPER work if I have several pieces of equipment of the same type (eg: several DVD players, amplifiers etc) ?

    • Yes, one virtual handset can control several pieces of equipment of the same type. The handset can also be configured differently for these pieces of equipment. To switch from one piece of equipment to another, all you need to do is click on the title bar of the handset which displays the material currently in use and the number of pieces of equipment available in the current category.

  • For which graphic definition HC-SKIPPER is optimized ?

    • HC-SKIPPER is optimized for a graphic definition of 1280 x 800 pixels. You may if you wish use it with a higher definition. The graphic interface will respond to your PC's configuration.